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E-mail is the fastest, cheapest and most convenient form of written communication available, and it has changed the way businesses operate. This effective guide to getting the most of this valuable tool offers straightforward advice on all the essential skills: sending quick messages, overcoming problems with attachments, "netiquette," coping with a flood of E-mails, keeping a hard copy record, maintaining privacy and how to get information across fast. This book is perfect for users of corporate E-mail systems, with or without Internet access, for small and micro businesses, and for users of the E-mail at home.